At Aaranz Trading Ltd., we offer product customisation services to help you create something unique and personal. To ensure a smooth process and mutual understanding, please review our customisation policy below.
- Customisation Options
We offer customisation on select products, including but not limited to:
- Colour and material options
- Engraving or printing of names, logos, or messages
- Size and fit adjustments
- Custom designs based on client input
- Design Approval
- A digital proof/mockup will be provided for approval before production begins.
- It is the customer’s responsibility to verify all details (e.g., spelling, size, layout).
- Once approved, no further changes can be made.
- Lead Time
- Custom orders may take an additional 7 business days to process and produce.
- Delivery times may vary based on the complexity of the request.
- Payment Terms
- A non-refundable deposit of 30% is required to begin custom work.
- Full payment must be made before production/shipping.
- Returns and Refunds
- Customised products are non-refundable and non-exchangeable unless defective or incorrect due to our error.
- Please contact us within 5 days of delivery if there is an issue.
- Intellectual Property
- By submitting a design, the customer affirms they have the right to use any logos, images, or text provided.
- We reserve the right to refuse any customisation requests that violate copyright, trademark, or our content policies.
- Disclaimer
- Minor variations in color, texture, or alignment may occur due to the handcrafted or printing process.
- We strive to deliver the best possible quality within the limits of the materials and methods used.
