At Aaranz Trading Ltd., we want you to be fully satisfied with your purchase. If for any reason you’re not happy, we’re here to help. Please read our return policy below.
- Eligibility for Returns
- Items must be returned within 3 days of delivery.
- Products must be unused, in their original condition, and in their original packaging.
- Proof of purchase (e.g., receipt or order number) is required for all returns.
- Non-Returnable Items
The following items are not eligible for return:
- Customised or personalised products
- Sale or clearance items
- Digital products/downloads
- Gift cards
- Return Process
- To initiate a return, please contact us via email with your order number and reason for return.
- Once your return is approved, we will provide you with return instructions and the return address.
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 25 hours of receiving your order.
- Include clear photos of the damage or error in your communication.
- We will cover return shipping and offer a replacement or full refund.
- Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original method of payment within 3 business days.
- Exchanges
- Exchanges are only offered for defective or damaged items.
- If you need a different size, color, or style, please return the original item and place a new order.
